Privacy Policy

Last updated: 20 October 2026

Linden Studio (“Linden Studio”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, book an event or interact with our services.

1. Information We Collect

We may collect personal information that you provide to us, including:

Contact details: Your name, email address, phone number and other contact information.
Booking information: Event dates, venue details, group size, booking preferences and information needed to organise your paint-and-sip experience.
Payment information: Transaction details and payment confirmations relating to bookings and purchases. Payments may be processed securely through third-party payment providers.
Communications: Information you provide when contacting us, requesting a quote, submitting feedback or communicating about an event.
Marketing preferences: Your preferences regarding newsletters, promotional emails and other communications.
Website information: Technical information such as your IP address, browser type, device information, pages visited and interactions with our website, where collected through cookies or analytics tools.

We generally collect personal information directly from you when you submit a form, contact us, make a booking or interact with our website.

2. How We Use Your Information

We use your personal information to:

Respond to enquiries and provide quotes.
Process and manage bookings and payments.
Plan and deliver paint-and-sip events, including private, corporate and public sessions.
Communicate important booking details, updates and changes.
Improve our website, services and customer experience.
Send marketing communications where permitted by law and in accordance with your preferences.
Maintain business records and meet applicable legal and accounting obligations.
Protect our business, customers and website against fraud, misuse or security risks.

We will not use your personal information for purposes unrelated to our business without an appropriate legal basis or your consent where required.

3. Payments and Third-Party Services

We may use third-party providers to operate our website, manage bookings, process payments, send communications and analyse website performance.

These providers may include Wix, Square and other services we use to operate our business.

When you make a payment, your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy and security practices. We do not intend to store your full payment card details ourselves.

We encourage you to review the privacy policies of any third-party services you use.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand visitor behaviour and improve our services.

Depending on the tools enabled on our website, these technologies may collect information about how you browse and interact with our pages.

You can manage cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

Where applicable, you may also be able to manage your cookie preferences through our website's cookie settings.

5. Marketing Communications

If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you updates about upcoming events, new experiences, promotions and other Linden Studio news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing communications, we may still contact you about an existing booking, payment, enquiry or other necessary business matter.

We do not sell your personal information to third parties for their own marketing purposes.

6. When We Share Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

Website hosting and booking service providers.
Payment processors and accounting services.
Email marketing and communication platforms.
Website analytics and technical service providers.
Professional advisers or government authorities where required or authorised by law.

We only intend to share information that is reasonably necessary for the relevant purpose.

Some service providers may store or process information outside Australia. Where this occurs, the handling of your information may be subject to overseas privacy laws and practices.

We do not sell or rent your personal information.

7. How We Store and Protect Your Information

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include access controls, password protection and the use of reputable third-party platforms.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil bookings, maintain business records and comply with applicable legal obligations. When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and lawful.

8. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request.

We will handle requests in accordance with applicable privacy laws. In some circumstances, we may be unable to provide access to particular information where a legal exception applies.

9. Children's Privacy

Our paint-and-sip experiences may be attended by children as well as adults. Where we collect personal information about a child, we aim to handle it appropriately and only for relevant business purposes.

Parents or guardians may contact us to enquire about personal information relating to their child or request a correction where appropriate.

10. Photography and Event Content

We may occasionally photograph or film our events for promotional purposes, including use on our website and social media.

Where we intend to use identifiable images or recordings of attendees for promotional purposes, we will seek appropriate permission or otherwise ensure that the use is lawful.

If you have concerns about an image or recording featuring you, please contact us so we can discuss your request.

11. External Links

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

Any updates will be published on this page, together with the revised update date.

13. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or would like to raise a privacy concern, please contact us:

Business: Linden Studio
Website: khreate.com.au
Email: khreateart@gmail.com

We will review privacy enquiries and respond within a reasonable timeframe.

If applicable privacy legislation covers our handling of your information, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC)